Refund Policy
Return&Exchange
If you’re not 100% satisfied with the items you received, please Contact Us within 14 days upon receiving them to initiate the return process.
Return Process
1. Please Contact Us on our site, indicating the item(s) you would like to return and the reason.
2. After receiving return address and instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. After returning, provide the return receipt from the shipping company indicating the weight and the tracking number of your returns, we could expedite your refund/exchange. Once your refund has been issued, you will receive a confirmation email.
Return Conditions
1. You have 14 days to decide if an item is right for you, if you would like to return or exchange the item please contact Contact Us within 14 days of delivery.
2. We do not accept returned items that were sent back by you directly without checking with us first.
3. The following items cannot be returned or exchanged: beauty, bodysuits, lingerie, swimwear, jewelry,mask and accessories.
4. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost, unless a mistake is made by Etopwash.
6. We will arrange an exchange or issue a refund after we have checked your return tracking number or receipt.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Return Address
We have warehouses in different countries around the Globe! If you want to return the items, please do not hesitate to Contact Us Our customer service will provide you with the nearest return address base on your order details within 24 hours. The return address only for UK is: Bristol, BS32 4QE United Kingdom
NOTE: Please do not send your return to the address on your package. That is may not our return address and will affect the processing of your return.
Refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at helloetopwash@gmail.com
If you’re not 100% satisfied with the items you received, please Contact Us within 14 days upon receiving them to initiate the return process.
Return Process
1. Please Contact Us on our site, indicating the item(s) you would like to return and the reason.
2. After receiving return address and instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. After returning, provide the return receipt from the shipping company indicating the weight and the tracking number of your returns, we could expedite your refund/exchange. Once your refund has been issued, you will receive a confirmation email.
Return Conditions
1. You have 14 days to decide if an item is right for you, if you would like to return or exchange the item please contact Contact Us within 14 days of delivery.
2. We do not accept returned items that were sent back by you directly without checking with us first.
3. The following items cannot be returned or exchanged: beauty, bodysuits, lingerie, swimwear, jewelry,mask and accessories.
4. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost, unless a mistake is made by Etopwash.
6. We will arrange an exchange or issue a refund after we have checked your return tracking number or receipt.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Return Address
We have warehouses in different countries around the Globe! If you want to return the items, please do not hesitate to Contact Us Our customer service will provide you with the nearest return address base on your order details within 24 hours. The return address only for UK is: Bristol, BS32 4QE United Kingdom
NOTE: Please do not send your return to the address on your package. That is may not our return address and will affect the processing of your return.
Refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at helloetopwash@gmail.com